Privacy Policy

Last Updated: November 19, 2025

SV Convention Hall (“we”, “our”, “us”) is committed to protecting the privacy and personal information of all our customers, event organizers, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Phone number
• Email address
• Address
• ID proof (if required for booking verification)
• Payment details (we do not store card numbers)

b) Event Details

• Event date and time
• Event type
• Guest count
• Service requirements (catering, decoration, audio systems, etc.)

c) Website / Online Information

• IP address
• Browser type
• Cookies and usage data
• Online form submissions

2. How We Use Your Information

Your information may be used for:

• Booking confirmation and communication
• Responding to inquiries
• Providing event-related services
• Improving customer experience
• Internal record-keeping
• Sending updates, booking reminders, or promotional messages (only with your consent)

3. How We Share Your Information

We do not sell your personal information. We only share it with:

• Service partners (decorators, caterers) — only when required for your event
• Payment processing partners
• Legal authorities, if required by law

4. Data Storage & Security

We implement strong security measures to protect your data from unauthorized access, loss, misuse, alteration, or disclosure. Only authorized personnel have access to your personal information.

5. Cookies & Website Tracking

Our website may use cookies to improve user experience, analyze traffic, and remember preferences. You can disable cookies in your browser settings at any time.

6. Your Rights

You have the full right to:

• Request access to your data
• Update or correct your information
• Request deletion of your data
• Opt-out of promotional messages

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.